SHIPPING AND RETURNS

 

SHIPPING

ALL ORDERS ARE SHIPPED FROM AMSTERDAM, THE NETHERLANDS. WHILE ORDERS ARE TYPICALLY SHIPPED WITHIN ONE DAY, ORDERS MAY TAKE LONGER DUE TO UNFORESEEN CIRCUMSTANCES. YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN SUCCESSFULLY PLACED AND ADDITIONAL EMAILS ONCE YOUR ORDER HAS BEEN SHIPPED AND DELIVERED.

WE STRIVE FOR THE FOLLOWING DELIVERY TIMES:

THE NETHERLANDS & BELGIUM: 1-3 BUSINESS DAYS, POSTNL - FREE

EUROPEAN UNION: 1-3 BUSINESS DAYS, DHL EXPRESS - €12,95

UNITED KINGDOM: 1-3 BUSINESS DAYS, DHL EXPRESS - €12,90

INTERNATIONAL: 2-4 BUSINESS DAYS, DHL EXPRESS - €30

CUSTOM TAXES AND DUTIES FOR NON-EU COUNTRIES ARE NOT INCLUDED.

PLEASE NOTE THAT DURING AND AROUND HOLIDAYS, DELIVERIES WILL TAKE LONGER.

ALL PRODUCTS ARE DELIVERED WITH A CONFIRMATION NUMBER EVERYWHERE IN THE WORLD. FOR INTERNATIONAL ORDERS OUTSIDE OF THE EU OUR PRICES ARE EXCLUDING CUSTOM FEES AND ALL ADDITIONAL TAXES. WE CANNOT BE HELD RESPONSIBLE FOR ANY ADDITIONAL COSTS.

RETURN COSTS ARE FOR THE CUSTOMER. PLEASE REFER TO RETURNS FOR MORE INFO.

IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT US.

 

RETURNS

OUR RETURNS GUARANTEE ENTITLES YOU TO RETURN THE PRODUCT FOR ANY REASON WITHIN 30 DAYS OF HAVING RECEIVED IT. YOU HAVE THE RIGHT TO OPEN THE PACKAGE AND CHECK THE CONTENTS, BUT THE GARMENTS MUST BE RETURNED UNUSED. ALL ORIGINAL PACKAGING, PRICE LABELS ETC. SHALL BE RETURNED WITH THE PRODUCT WITHOUT HAVING BEEN TAMPERED WITH.

 IF YOU RETURN AN ORDER, ALWAYS KEEP YOUR TRACKING NUMBER AND RECEIPTS SO YOU HAVE PROOF OF SHIPMENT.

WHEN RETURNING GOODS BY MAIL, PLEASE ENSURE THAT YOU FILL IN AND ENCLOSE THE RETURN FORM AND CONSULT THE WAREHOUSE ADDRESS STATED BELOW. THE RETURNS FORM WILL BE ENCLOSED IN YOUR DELIVERY. IF YOU HAVE NOT RECEIVED ONE OR LOST IT, PLEASE CONTACT US THROUGH SUPPORT@ROAF.EU. PLEASE MAKE SURE THAT ON THE AIRWAY BILL AND THE PACKAGE THERE IS CLEARLY WRITTEN: RETURNED GOODS, NO COMMERCIAL VALUE.

DUE SUSTAINABILITY, PLEASE USE THE ORIGINAL SHIPPING BAGS WITH EXTRA CLOSING STRIP FOR RETURNING THE GARMENTS.

FOR RETURNS PLEASE USE THE ADDRESS OF OUR WAREHOUSE STATED BELOW:

ROAF BV

CRUQUIUSZOOM 51
2142 EW CRUQUIUS
THE NETHERLANDS

SHIPPING COSTS WILL NOT BE REFUNDED.